Course Objectives
- Increase Personal Income by Developing Your and Your Team's New Skills Daily
- 4 courses in 1! Ethics Course, Phone and Form Lead Management Course, Road to a Sale with Common Objection Handling Course, and 365 day Business Plan to bring in Your Own Customers Course
- The Power of Ethics and Focusing On Serving and Loving Customers - vs Commissions - and How/Why that ALWAYS Increases Income
- Earn More with Better Lead Management Skills Training
- How to better manage Phone Leads and set more same day appointments that show
- How to better manage Form Leads and move email conversations to phone conversations that set appointments more often
- Develop a High Performance Sales Process that Builds Relationship with Customers and creates referrals - even from guests that don't buy today
- How to keep the customer moving through the sales process positively when they say things like: "We are just looking.", "You don't have exactly what we are looking for", "What's the best price I can get on this vehicle before I agree to a test drive?", "We need to do more shopping.", and "We need to think about it." - without discounting price.
- Establish a 365-day Business Plan for salespeople to Bring in Their Own Customers and Ensure Success
Sessions
- 55 lessons
- Ethics - Relationship Selling
- Ethics - Loving Your Customers
- Ethics - Definition of Selling
- As a leader of others, what is your opinion of your employer right now?
- Ethics - Actual Results of Loving the Customer Practically
- Ethics - Do What is Right
- Establish Your Current Baseline Now - You are Going to Overcome it!
- Ethics - Rule #1 - Be Honest
- Ethics - Rule #2 - Be Likable
- Be Loyal to Your Company and Sales Process
- Ethics - Rule #3 - Sell the Next Step
- Ethics - Rule #4 - Stay on the Customer's Side
- Video - Benefits of 100% CSI Sales Meeting Video
- Ethics Assignment
- Lead Management
- MIT Study - Time of Initial Phone Call vs. Leads That Are Contacted
- Lead Management - Training Tips for Handling Phone Calls
- Lead Management - Basic Phone Skills Verification Form Download
- Lead Management - Basic Phone Skills Verification Assignment
- Receptionist Phone Skills Basics Download
- Receptionist Phone Skills Basics
- Lead Management - Phone-Up Basics & Establishing Control
- Lead Management - The Internet Customer - Introduction to Video Email
- Lead Management - The Internet Customer - Follow Up & Response Strategies
- Lead Management - Pre-Owned Internet Response Suggestions/Strategies
- Your Turn - What is Your Opinion of Phone Training? Be sure to role play!
- Lead management assignment - Stop the Phone Profit Leak
- Lead Management - Establish the Dealership Role Play Schedule
- Sales Process Pre Test
- Dealership Structures and Terminologies
- Starting Your Day
- First Impression
- Meet and Greet
- Role Play with the Team to Confirm they have a plan for "We are Just Looking."
- Vehicle Selection
- Role Play with the team - "You don't have exactly what we are looking for"
- Test Drives
- Prepare for the Test Drive
- Selling the Test Drive
- Role Play - "What is the best price I can get on this vehicle before I agree to test drive it?"
- Selling the Write Up
- Role Play - "Can we have your business card? We need to do more shopping", after a test drive.
- Sales Process Test
- Setting the Framework for Your Business Plan in Automotive Retail
- Automotive Salesperson Inc. Student Workbook
- Student Tracking Worksheets
- Automotive Salesperson Personal Branding & Social Media
- Automotive Salesperson Personal Branding & Social Media Exam
- Your Turn - Personal Plans to Develop Business