Course Objectives
- Increase Personal Income by Developing New Skills Daily
- 4 courses in 1! Ethics Course, Phone and Form Lead Management Course, Road to a Sale and Common Objections Course, and 365 day Business Plan to bring in Your Own Customers Course
- The Power of Ethics and Focusing On Serving and Loving Customers - vs Commissions - and How/Why that ALWAYS Increases Income
- Earn More with Better Lead Management Skills Training
- How to better manage Phone Leads and set more same day appointments that show
- How to better manage Form Leads and move email conversations to phone conversations that set appointments more often
- Develop a High Performance Sales Process that Builds Relationship with Customers and creates referrals - even from guests that don't buy today
- How to keep the customer moving through the sales process positively when they say things like: "We are just looking.", "You don't have exactly what we are looking for", "What's the best price I can get on this vehicle before I agree to a test drive?", "We need to do more shopping.", and "We need to think about it." - without discounting price.
- Establish a 365-day Business Plan to Bring in Your Own Customers and Ensure Success.
- Graduates of this course earn certification in Professional Selling, 365 Day Plan, Lead Management & Phone Training.
Sessions
- 57 lessons
- Ethics - Relationship Selling (18:46)
- Ethics - Loving Your Customers (9:18)
- Actual Results of Loving the Customer Practically in the Sales Process (3:10)
- Ethics - Definition of Selling - Satisfying Needs and Wants, Especially the Need to be Loved, Liked and Appreciated - Most Noble Profession on the Planet (12:22)
- What do you think of your employer's decision to provide this content?
- Ethics - Actual Results from Changing Your Definition of Selling (0:34)
- Ethics - Do What is Right (6:16)
- Ethics - Rule #1 - Be Honest (1:50)
- Ethics - Rule #2 - Be Likeable (4:35)
- Be Loyal to Your Company and Process
- Ethics - Rule #3 - Keep it Simple and Just Sell the Next Step (2:50)
- Ethics - Rule #4 - Stay on the Customer's Side (2:02)
- Video - Benefits of 100% CSI Sales Meeting Video (14:33)
- Ethics Assignment
- Lead Management - How to achieve the goal of 100% of all leads (form or phone) received during business hours are contacted daily (9:50)
- MIT Study - The Effect of Lead Contact Time on Closing Ratios (Today - every minute of delay dramatically reduces closing ratios)
- Training Tips for Handling Phone Calls
- Phone-Up Basics & Establishing Control of Conversations to Achieve More Appointments that Show (32:26)
- The Internet Customer - Introduction to Video Email (9:51)
- The Internet Customer - Follow Up & Response Strategies (19:26)
- Pre-Owned Internet Response Suggestions/Strategies (5:19)
- Lead Management Assignment - Stop the Phone Profit Leak
- Your Turn - What is your opinion of phone training? Be sure to role play!
- Lead Management - Establish the in-Dealership Role Play Schedule
- Daily routine? Business Plan? Price Discounting? Daily Learning? Can/Will you Grow and Improve?
- Sales Process Pre Test
- Dealership Structures and Terminologies
- Starting Your Day - 7 point checklist to ensure every day is a productive day (4:29)
- First Impression - Delivering the First Impression, Achieving Positive Engagement and Overcoming "I am just looking" (11:49)
- Meet and Greet - Ensure No One Shops Alone and Wants You to Help Them with Opening Phrases People Like! (6:39)
- Role Play - "We are Just Looking" - Write it Out
- Vehicle Selection - Handling the Objection "You don't have what we are looking for" in a Positive, Friendly Manner (10:43)
- Role Play - "You don't have exactly what we are looking for" - write it out.
- Test Drives - Importance of Test Drives and Why Customers Want One - Even When Shopping Online! (1:36)
- Prepare for the Test Drive (8:52)
- Selling the Test Drive and Overcoming Objections to Test Driving including "Can we get your best price before we test drive?" (11:20)
- Role Play - "What's the best price I can get before agreeing to test drive?" - write it out.
- Selling the Write Up - Getting More Write Ups More Often - How to handle "We need to do a little more shopping" and Stopping the Shopper (3:55)
- Role Play - "Can we have your business card? We need to do more shopping." Write it out
- Sales Process Test
- Journal Your Success - How have you increased in units, profits, CSI, or referrals so far?
- Business Plan - 365 day Business Plan to Bring in Your Own Customers and Work by Appointment (1:45)
- Automotive Salesperson Inc. Student Workbook
- Student Tracking Worksheets
- Automotive Salesperson Inc. Exam
- Automotive Salesperson Personal Branding & Social Media
- Automotive Salesperson Personal Branding & Social Media Exam
- Your turn w/ the Coach - Building Your Own Business - Your Plans?
- Personal Goal Details between you and your Career Coaches
- Please Rate 365 Day Business Plan
Reviews & Results
More information
Everyone Agrees They Make More Money with the Processes Recommended by the College!
Dealership employees all agree the Unique Sales Processes taught by the College of Automotive Management help them…
- Increase sales quickly (higher closing ratios because people are more willing to buy from people they like and trust),
- Receive referrals immediately (all customers leave happy), and
- Achieve higher profits per sale consistently (customers don’t mind paying a little more to be treated well by people they like).
As employees learn to focus on loving their guests in practical and unselfish ways they will increase their income, have less stress and be happier at work.